FAQ

​We schedule your trip entirely around your flight arrival time which is why we require your flight number for YVR arrival.  We offer a maximum wait time guarantee or your trip is free. We’re on the clock as soon as you check-in with our airport representative and if we don’t get you moving to Whistler on time then your ride is free!  

Contact Whistler Shuttle via any of the following:​

• Toll Free: 1 (866) 943-0516 (North America)
• Direct: +1 (604) 639-5050 (International)
• Visit whistlershuttle.com

Our customer support team is online 6am – 11:30pm Pacific Time.

We won’t guarantee what kind of vehicle you will ride in, but we do guarantee that you will get to Whistler quickly and comfortably. The Whistler Connection service runs on a combination of dedicated buses, vans, and motor coaches in order to ensure that you get away from Whistler quickly. Mixing up the vehicle types is the way that we are able to offer this service in an economical manner. 

Bagged/boxed bikes are permitted during our spring, summer and fall schedules. You will need to inform us at the time of booking. There is an additional charge.

If you are traveling in a vehicle with seat belts then car seats are required by law and we will do our best to provide them. However, car seats are not available in mini-buses and other buses that do not have seat belts. Due to the nature of our service we can’t guarantee the type of vehicle that you will be riding in. The only way to guarantee a car seat is by booking a private vehicle for your transfer. We can offer forward facing and booster seats for private transfers but not infant rear facing seats.

We recommend calling our booking agents at Ridebooker who book transportation all over North America at 1-866-923-0516.

On our shared transfers pet are not allowed to travel. Please contact info@ridebooker.com for other travel options that can accommodate your furry friend.

International Terminal

The Whistler Connection desk is located in international arrivals. Visual directions are available here.

After you have cleared customs and collected your luggage you will be greeted by one of our representatives holding a Whistler Connection sign.

If you do not see our representative, please call: +1 (604) 972-0958

A courtesy phone is available at the information desk and the airport has free wifi.

Domestic Terminal

After you have cleared customs and collected your luggage you will be greeted by one of our representatives holding a Whistler Connection sign. Visual directions are available here.

If you do not see our representative, please call: +1 (604) 972-0958

A courtesy phone is available at the information desk and the airport has free wifi.

Directions from Domestic Bag Claim to International Arrivals (where the Whistler Connection desk is located):

1. After collecting baggage from carousel (level 2), go up to level 3.
2. Follow signs to international terminal/US flights (walk 6-8 mins).
3. You will come to a very large green jade statue (20’x10′) in front of a food court (Urban Crave, Wendy’s).
4. Just beyond the statue there is a set of elevators.
5. Take elevator back down to level 2 ( international arrivals). Find the wooden welcome statues in the middle of the lobby.

South Terminal

Whistler Connection does not pick-up directly from the south terminal. Please make your way to international arrivals in the main terminal and follow the check-in instructions for the main terminals.

The airport provides a courtesy shuttle, details here.

​With our flexible departures, it’s almost impossible to miss the shuttle. If you’re flight is delayed or you’ve missed a transfer, that’s not a problem, we monitor flights throughout the day and constantly adjust our schedule to ensure that you are on the road as soon as possible. The shuttle meets flights arriving as late as 10:00pm in winter and 8:00pm in spring to fall. If your flight arrives after these times, we’ll transfer you to the first shuttle the next morning.

Not long after you emerge from customs (international flights) or the baggage claim area (domestic flights)! We know that you’re coming and are actively adjusting the schedule throughout the day to ensure a short wait for you at the airport! The Shuttle doesn’t operate on a rigid schedule which allows us to be flexible and adapt “on the fly” to flight cancellations, missed connection, flight delays, etc.

Private services between Whistler and the Horseshoe Bay Ferry terminal are available. Please contact us for availability and pricing.

Yes we do. Please visit Ridebooker.com or call 1-866-943-5050 to find out if we stop at your hotel of choice!